Design, automate, and elevate the way people work and interact with your business.
About Service
At Agile Allies Consultancy, Automation & Experience unites service design with intelligent automation. We start by understanding your users and the processes behind their journeys, then streamline the work with workflows, bots, and integrations that feel natural and intuitive. Every solution is instrumented with telemetry so you can see the impact in real time—fewer handoffs, faster resolution, fewer errors, and happier users. Our focus is pragmatic: deliver measurable outcomes quickly, build the foundation for governance and security, and enable your teams to sustain and expand the gains.
- Discovery‑to‑prototype approach for fast, visible wins
- Human‑centered design, journey mapping, and process analysis
- Low‑code/RPA, workflow orchestration, and iPaaS/API integrations
- Embedded analytics to track adoption, CSAT/NPS, and ROI
- Security, privacy‑by‑design, and human‑in‑the‑loop safeguards
- Governance, documentation, and audit‑ready traceability
- Change enablement, training, and playbooks for scale
- Flexible engagement: discovery sprint, pilot‑to‑scale, or managed automation
A proven, agile process to design, automate, and elevate user experiences
Design, automate, and elevate the way people work and interact with your business. We combine human‑centered design with smart automation and integrations to remove friction, shorten cycle times, and improve satisfaction—without sacrificing control or compliance.
What’s Included (Automation & Experience Program)
Our program combines process discovery, journey mapping, and experience design with hands‑on build and integration. We deliver automated workflows, bots, and UI enhancements, complete with documentation, training, and runbooks. Each implementation is instrumented for analytics so you can see adoption, cycle time gains, and ROI from day one.
On‑Demand Assistance
When you need rapid support or specialist skills, our engineers jump in for fixes, enhancements, or new automations without long‑term commitments. We handle urgent break‑fix for critical workflows, add features as priorities shift, and provide surge capacity for launches or seasonal peaks—seamlessly alongside your internal teams.
Response Targets & Coverage (examples)
Automation outages affecting core operations receive immediate acknowledgement and continuous work until service is restored. High‑priority defects and experience regressions are addressed within the same business hour with accelerated escalation. Standard improvements and requests are scheduled the same day. Coverage is tailored to Business Hours, Extended Hours, or full 24×7, with SLAs agreed up front and progress communicated clearly.
Platforms We Support
We work across leading automation, integration, and experience stacks, including low‑code workflow platforms, RPA, iPaaS, and collaboration suites. Typical environments span Microsoft Power Platform and Azure services, ServiceNow, Atlassian, Google Workspace, and popular iPaaS or API gateways. We adapt to your toolset to protect existing investments.
Security & Compliance
Automation is implemented with least‑privilege access, audited connectors, and data‑handling controls aligned to your policies. We embed privacy‑by‑design, enforce approvals for sensitive actions, and maintain traceable logs. Documentation and evidence support audits and frameworks such as ISO/IEC 27001 and GDPR‑aligned practices, ensuring confidence at scale.
Engagement Models
Choose a discovery sprint to identify high‑value automations, a pilot‑to‑scale program to prove and expand impact, or a managed automation service where we operate and continuously improve your automations. We also establish Centers of Excellence with standards, governance, and enablement to empower your teams long term.
Deliverables You Can Expect
You receive process maps and journey blueprints, a prioritized automation backlog with value estimates, solution architectures and design assets, working workflows and bots, and adoption and performance dashboards. We include training, change materials, and operational documentation, culminating in a roadmap that compounds gains across functions and channels.