Keep your IT secure, reliable, and at peak performance with flexible, expert support—proactive monitoring, rapid fixes, and on‑demand help.
About Service
At Agile Allies Consultancy, we blend always‑on monitoring with responsive, human support so issues are prevented where possible—and resolved quickly when they arise. Whether you need a full managed service partner or an extra pair of hands during peak demand, we slot into your business with minimal disruption.
Our approach is security‑led and outcome‑driven. We harden your environment, keep systems current, and give your teams a single place to turn for everyday fixes, projects, and continuous improvement.
- Proactive Monitoring & Maintenance
- Rapid Incident Response
- Network & Infrastructure
- Workplace Support
- Cyber Hardening
- Backup & Disaster Recovery
- On‑Demand Projects
- Vendor & License Management
- Documentation & Enablement
A proven, agile process to keep you running
Flexible, expert IT support—proactive monitoring, rapid resolution, and on‑demand help to keep systems secure, reliable, and fast.
What’s Included (Managed Care)
Our managed care plan combines 24/7 infrastructure and endpoint monitoring with scheduled patching for operating systems, applications, and firmware. We run managed AV/EDR, enforce baseline policies, and provide user support during agreed service hours. Backups are monitored and test‑restored, and every change, incident, and request is tracked. Asset and license inventories are maintained continuously, and you receive a monthly service report and review call.
On‑Demand Assistance
When you need extra hands, our engineers step in on a pay‑as‑you‑go basis for urgent fixes or planned tasks. We provide surge capacity for migrations, rollouts, and seasonal peaks, giving you specialist skills without long‑term commitments. On‑demand work integrates seamlessly with your ongoing managed services.
Response Targets & Coverage (examples)
Critical incidents receive an acknowledgement within minutes and continuous work until resolved; high‑priority issues are addressed the same business hour with expedited escalation; standard requests are responded to the same day and scheduled to suit your operations. Coverage can be tailored to Business Hours, Extended Hours, or full 24×7. We agree final SLAs up front and keep you informed at every step.
Platforms We Support
We support Windows, macOS, iOS, and Android across desktops, laptops, and mobile devices. Our team manages Microsoft 365/Entra ID, Google Workspace, common server roles, virtualization platforms such as Hyper‑V and VMware, and a wide range of firewalls, Wi‑Fi, VPN, switching, backup, and EDR solutions.
Security & Compliance
Security is built into every task through least‑privilege access, patch and vulnerability management, MFA/SSO guidance, and hardening standards that reduce risk. We maintain audit‑ready documentation and reporting to support frameworks such as ISO/IEC 27001 and GDPR‑aligned practices, helping you demonstrate compliance with confidence.
Engagement Models
Choose a predictable Managed Care subscription with agreed SLAs, augment your internal team with Co‑Managed IT, or tap On‑Demand engineering for ad hoc needs. You can add strategic services such as vCIO/IT roadmapping, security assessments, disaster‑recovery testing, and employee training. Each model is designed to scale with your size, stack, and goals.
Deliverables You Can Expect
Every month you’ll receive a clear view of service health and uptime, ticket volumes and satisfaction trends, and the status of assets and licenses. We include patch and backup compliance, notable incidents with root‑cause insights, and prioritized recommendations. These reports feed directly into a practical roadmap that reduces tickets, boosts performance, and controls cost.